Why Police Mutual?
Our customer satisfaction promise
Here at Police Mutual, we are committed to
providing you with the best possible customer service, which is why
you come first in everything we do.
We will do everything we can to make sure you
are completely satisfied with the level of service you receive from
us. As part of this commitment, we promise to:
- Treat you with respect, courtesy and in a friendly manner
- Provide you with a consistently high level
of service
- Treat your application or enquiry as a priority
- Provide you with clear and simple to understand
information
- Develop products and services that meet your needs
We pride ourselves on the level of customer
service we give our members. Whether you are applying for one of
our products or simply calling us to change your address, we aim to
provide you with the best experience possible.
And you can be sure that if something does go
wrong, we will do what we can to put things right quickly and make
sure you are completely satisfied.
Customer Impact Scheme
As part of our commitment to providing you with great
customer service, we are proud to be a member of the
Customer Impact Scheme - an initiative from the life and pensions
industry, which aims to ensure that you are at the heart of
everything we do.
As a member of the scheme, we are required to take part in an
annual survey to find out our members' experiences and perceptions
of Police Mutual.
You can find out more about the Customer Impact scheme and our
impressive latest Customer Impact survey results by clicking here.
Continually improving our standards
Whilst we strive to provide you with an
excellent level of service, we appreciate there is always room for
improvement, which is why we welcome feedback from our members.
If you would like to provide us with
feedback, you can call us on
0845 88 22 999,
click here or email us at serviceexcellence@pmas.co.uk.