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2. Why Police Mutual?
3. About us
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5. Roland Smith

Why Police Mutual

Roland Smith

It’s exactly 12 months since Police Mutual (PMAS) purchased Roland Smith Insurance Brokers to bring together two key providers of financial services to the Police Family.

At that time Graham Berville, Chief Executive of the Police Mutual Group, said of the acquisition: “It would be difficult to find a better scenario……… Unlike most mergers where similar companies come together to remove duplication and drive down costs, here two businesses are coming together to add value.The product offering, quality of service delivery and relationships with the Police Family are all set to benefit.”

Enhanced products and service

While it may only have been a year since the acquisition, the benefits are already being felt:

Product offering - the increased scale of the combined business was put to good effect when product terms were negotiated with Norwich Union who underwrite the Group’s new home insurance product. Existing home insurance customers are now being offered the Norwich Union product upon renewal.

Quality of service – With the Roland Smith team handling all aspects of the customer relationship on behalf of Norwich Union, Police Mutual no longer has to rely upon a third party insurer to provide the quality of service it expects for its home insurance customers.

Relationships with the Police Family - Roland Smith has a long-standing relationship with NARPO and branches of the Police Federation and, since the acquisition, these relationships are thriving. The joint approach means a wider range of insurance and educational services can be provided.

Increased Resource

Twelve months ago, the executive of Police Mutual and Roland Smith reassured employees that staff numbers were anticipated to increase as a consequence of the acquisition because the plan for the combined business was one of growth. Extra positions have already been created at Roland Smith to handle the additional business from Police Mutual customers.

Staff have been kept fully informed about the progress of the integration, the decisions that need to be made and any actions taken as a consequence via a fortnightly staff newsletter which has been positively received by the employees of both busisesses.

Of the past year Graham says: “We’ve achieved all that we set out to. And by this time next year I am confident that we will have our new motor insurance product in place, we will have improved our insurance offering and we’ll have developed further relationships with the Police Family.”