Why Police Mutual?
Customer Impact 
The Customer Impact Scheme demonstrates a commitment by the
life, pensions, protection and investments industry to improve the
service provided to customers, and to be held accountable for
performance. Police Mutual has been a member of the scheme since
its launch in March 2006.
Customer Impact Survey
At the heart of the scheme is the
Customer Impact Survey - an in-depth customer survey, used to
measure how well all participating companies are performing.
The scale of the survey means the
results are a reliable indication of our members' views on both the
industry as a whole, and of the Society. The survey provides a
picture of our members' experiences and perceptions, which helps us
identify where improvements can be made.
The Society participated in the
2007 Customer Impact Survey and the results of this research
can be found below.