Why Police Mutual?
About us
Police Mutual is an affinity friendly society,
which means we don’t have any shareholders. This means all our
profits are shared with our members.
Our history
Police Mutual has been serving the Police
Family and growing in strength since 1922. See how the Society has
grown over the years, and some of the key moments in our history
on this page.
Our charter
We’re committed to providing the best service
to our members. Our charter underpins everything we do and reflects
the way we do business. Find out more about our charter here.
Our ethos
Doing the right thing is very important to us.
We want to provide the best service possible for the Police Family
and give you confidence in your finances now and in the future.
Read about our business ethos
here.
Trade bodies
Police Mutual is proud to be a member of three
trade organisations that work to represent the interests of
Friendly Societies and the insurance industry. You can find out
more details here.
Corporate governance
As a mutual organisation we are owned by – and
answerable to – our members. You can find out more about our
corporate governance arrangements (including our Annual Report and
Accounts), and our Annual General Meetings on the following pages.
Principles and practices of financial management
We’re required by the Financial Services
Authority to produce a document outlining our Principles and
Practices of Financial Management, or PPFM. This document sets out
how we manage our with-profits business. You can find out more on
the PPFM
page.
Customer satisfaction
The service we provide is very important to us, and we strive to
satisfy your needs first time every time. You can find out more
about our commitment to Customer satisfaction on the following page.
Customer Impact
In March 2006 the Association of British Insurers (ABI) launched
the Customer Impact Scheme. You can find out more on the following page.