Our customer satisfaction promise
Here at Police Mutual, we are committed to providing you with the best possible customer service, which is why you come first in everything we do.
We will do everything we can to make sure you are completely satisfied with the level of service you receive from us. As part of this commitment, we promise to:
- Treat you with respect, courtesy and in a friendly manner
- Provide you with a consistently high level of service
- Treat your application or enquiry as a priority
- Provide you with clear and simple to understand information
- Develop products and services that meet your needs
We pride ourselves on the level of customer service we give our members. Whether you are applying for one of our products or simply calling us to change your address, we aim to provide you with the best experience possible.
And you can be sure that if something does go wrong, we will do what we can to put things right quickly and make sure you are completely satisfied.
Customer Impact Scheme
As part of our commitment to providing you with great customer service, we are proud to be a member of the Customer Impact Scheme - an initiative from the life and pensions industry, which aims to ensure that you are at the heart of everything we do.
As a member of the scheme, we are required to take part in an annual survey to find out our members' experiences and perceptions of Police Mutual.
You can find out more about the Customer Impact scheme and our impressive latest Customer Impact survey results by clicking here.
Continually improving our standards
Whilst we strive to provide you with an excellent level of service, we appreciate there is always room for improvement, which is why we welcome feedback from our members.
If you would like to provide us with feedback, you can call us on 0845 88 22 999 , click here or email us at serviceexcellence@pmas.co.uk.